Privacy policy

At Laguna Oil Art (operated by Carmel Light Studio LLC), accessible from https://lagunaoilart.com, we hold the privacy and security of our art collectors and visitors in the highest regard. This Privacy Policy details the types of personal information we collect, how it is used, stored, and protected, and the legal choices you have regarding your personal data.

By accessing our website and utilizing our services, you acknowledge that you have read, understood, and agreed to the practices outlined in this policy.

1. Information We Collect

To fulfill your art orders and provide an effortless shopping experience, we collect information that identifies or can be reasonably linked to you ("Personal Information").

A. Information You Directly Provide to Us:

Contact & Delivery Details: Full name, shipping address, billing address, email address, and telephone number.
Payment & Transaction Details: Payment card types, last four digits of the card (for identification), order history, and billing records.
(Note: We do not collect or store full credit card numbers or security CVV codes on our servers; all payment transactions are tokenized and processed through PCI-DSS Level 1 compliant payment gateways).
Account Information: Login credentials, customer account identifiers, and customer service correspondence (including custom artwork requests and feedback).

B. Information Collected Automatically:

Device & Technical Identifiers: Internet Protocol (IP) address, browser type and version, operating system, device characteristics, time zone, and language settings.
Browsing & Activity Data: Pages viewed, artworks searched, items added to the cart, referring URLs, and user interaction duration on our site (collected through secure cookies and log files).

2. How We Use Your Personal Information

We process your data strictly for legitimate commercial and legal purposes:

Order Fulfillment & Logistics: To process transactions, assemble hand-painted artworks, handle packaging, coordinate delivery with logistics carriers, and manage returns or exchanges.
Customer Support: To provide updates on order progress, share photo/video previews of custom paintings, and resolve inquiries.
Platform Security & Fraud Prevention: To verify identities, detect and prevent fraudulent transactions, and maintain website integrity.
Marketing & Communications: To send transactional notices (order and shipping confirmations) and, with your consent, curated newsletters regarding new art collections or promotions. You can opt out of promotional emails at any time.
Legal Compliance: To comply with applicable tax rules, accounting laws, and lawful government requests.

Laguna Oil Art does NOT sell, rent, or trade your personal information to third parties for monetary or commercial gain.

We disclose your information only to authorized third-party service providers who assist in operating our store under strict data confidentiality agreements:

E-Commerce Platform (Shopify): Our online store is powered by Shopify Inc., which hosts our store infrastructure and securely processes order data on our behalf in compliance with its privacy protocols.
Payment Gateways: Trusted payment acquirers (e.g., Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay) for processing transactions safely.
Logistics & Courier Partners: Reputable shipping carriers (such as FedEx, UPS, and DHL) to physically deliver your paintings.
Legal Requirements: We may disclose data if required by law, subpoena, or to protect the safety, legal rights, and property of Carmel Light Studio LLC and our customers.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to enhance site navigation, remember your shopping cart preferences, and evaluate website performance.

Managing Cookies: You have the ability to accept or decline cookies through your browser settings. However, disabling certain cookies may affect essential shopping features, such as preserving items in your cart during checkout.

5. Data Security and Retention

Security Safeguards: We employ industry-standard security measures, including 256-bit Secure Sockets Layer (SSL) encryption, firewalls, and restricted administrative access to safeguard your data against unauthorized access, loss, or alteration.
Data Retention: We retain your personal information only for as long as necessary to complete your transactions, maintain proper financial and tax records, resolve disputes, and fulfill the purposes described in this policy.

Depending on your geographic location or state of residence (including California and the European Economic Area), you may possess specific rights regarding your personal data:

Right to Know / Access: The right to request details regarding the categories and specific pieces of personal information we have collected about you.
Right to Correction: The right to request the rectification of inaccurate or incomplete personal records.
Right to Deletion: The right to request the permanent erasure of your personal data, subject to certain legal obligations (such as tax and accounting record-keeping).
Right to Non-Discrimination: We will never discriminate against you (through pricing or service quality) for exercising any of your privacy rights.
Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing message.

To exercise any of these rights, please email our Privacy Officer at info@lagunaoilart.com. We will verify your identity before taking action and respond within the timeframe mandated by applicable law.

7. Children's Online Privacy Protection

Our website and services are intended exclusively for general audiences who have reached the legal age of majority. We do not knowingly collect or solicit personal information from children under the age of 16. If we discover that personal data from a child has been collected without parental consent, we will delete it promptly.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. When changes occur, we will revise the "Effective Date" at the top of this page. We encourage you to review this page periodically.

9. Contact Us & Data Controller

For any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to our team:

Legal Business Name: Carmel Light Studio LLC
Store Name: Laguna Oil Art
Designated Privacy Email: info@lagunaoilart.com
Customer Support Phone: +1 (603) 280-1222
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Corporate & Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States